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Terms

PURCHASES
Making a purchase is easy. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We also accept telephone orders, e-mail and fax orders.

We currently accept Paypal or in person cash transactions if you are local to us. If you are shopping from North America or anywhere else, place your order and your Paypal will convert the transaction to Canadian Dollars or your own currency. Some large value orders may require a P.O. (purchase order verification) or a bank transfer. We will work with you to make the transaction smooth and effortless.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Items can also be ordered by post enclosing cheque or postal order for full amount including postage, but goods will not be shipped until funds have cleared.

SECURE ONLINE SHOPPING
We are committed to protecting your privacy and the security of personal information that you provide to us. The checkout feature of our online shopping cart, provided by PayPal, uses industry standard encryption technology to protect all of your personal information, including credit card number, name, and address. This industry standard procedure is designed to prevent unauthorized access as the information travels over the Internet, including transmissions from our servers to our order fulfillment center.

SHIPPING AND HANDLING
Items will be shipped with UPS or Canada Post. You have the option of selecting Premier shipping rates which will “Expedite” your shipment or you may choose Best Value shipping rates which will ship normal cargo. UPS Best Value guarantees that shipments will be received within 5 business days within continental North America. If you have a short timeline and require an Expedited shipping preference please select the Premier option and advise us and we will be more than happy to accommodate your request. The Local Pick up option is reserved for situations where the customer will make arrangements to pick up their order at our location at a pre-determined time and date.

There may be occasions when we reserve the right to hold or cancel a customer’s order due to unreasonable or unforseen shipping costs. These instances occur when the weight/dimension of and/or the destination of the shipment combine to create an exorbitant potential shipping cost. We will work with the customer to find a reasonable resolution if this issue arises as additional charges MAY be necessary.